Shipping and Returns

Electronic PDF copies of the report:

Electronic copies of the report are PDF files available for immediate download.
Users will require Adobe Reader version 4 or later to read the files (or an equivalent PDF viewer).
Files will be available for download few minutes after the purchase has been authorized.
Customers will be given three opportunities to download the file. There is no time limit given for these down loads.
If the file has not been successfully downloaded after three attempts, then the customer must contact runway-safety.com by sending an email to report@runway-safety.com indicating the nature of the difficulty.

Hard copies of the report:

Orders for hard (printed) copies of the report will usually be processed with one to two business days.
Reports will be shipped as soon as they are available. Usually this will be within one to two business days of the order, but may take longer.
Customers will be sent an email when the report is shipped.
Delivery time will vary by destination.
Insight SRI makes no promises or commitments as to speed of delivery.

All sales are final.
No refunds or returns are accepted.
Refunds will only be given in the event that a transaction is inadvertently processed more than once (e.g. “double dip”).
If you attempt to download the file, but are unable to do so within the allowed three attempts, this does not entitle you to a refund. However, we will be happy to work with you to find an alternate means of sharing or sending you the file. Please contact us by sending an email to report@runway-safety.com if you have any questions or concerns.